Privacy Policy

At alpha Omega Lab, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and process any information you provide when using our website. By using our site, you consent to the collection and use of your data in accordance with this policy.

1. Data Collection

We collect the following types of data when you visit our website:

• Personal Identification Information: When voluntarily provided via forms (e.g., name, email address, and message) through our contact or newsletter forms.
• Non-Personal Information: Information such as IP address, browser type, device type, operating system, and referrer. This is collected through Google Analytics, Rank Math SEO, and Site Kit by Google to improve website functionality and performance.
• Cookies and Similar Technologies: Cookies are used by plugins such as W3 Total Cache to improve loading speed and user experience. We also use the Complianz GDPR/CCPA Cookie Consent plugin to manage your preferences and comply with data protection regulations.

2. Use of Data

The data we collect is used to:

• Enhance website functionality and performance: For example, using optimization tools like Autoptimize and W3 Total Cache.
• Analyze user behavior and improve content: Google Analytics and Site Kit help us understand visitor interaction and site usage.
• Respond to inquiries: Data submitted through forms (e.g., via Brevo) is stored to manage and respond to user messages.
• Receive form notifications: Zapier alerts us to new form submissions using only the provided email address. No message content is accessed.

3. Use of Cookies

Our website uses cookies to enable core functionality, enhance performance, and anonymously analyze usage behavior. Third-party cookies may also be placed by services such as Google, YouTube, Instagram, Facebook, LinkedIn, Twitter (X), Xing, or WhatsApp — especially when sharing content or interacting with embedded media.

Upon your first visit, you will be presented with a cookie banner allowing you to accept or customize your preferences. Data is processed based on Art. 6(1)(a) GDPR (consent) and Art. 6(1)(f) GDPR (legitimate interest). For more information, please refer to our Cookie Policy.

4. Use of AI Chatbot

This website integrates an AI-powered chatbot via Flowise. By interacting with the chatbot, you agree that the information you voluntarily provide (e.g., email address or project description) may be processed to respond to your request. The chatbot is intended for general support and service-related queries.

No special categories of personal data are processed unless explicitly submitted by you. The legal basis for processing is:

• Art. 6(1)(b) GDPR – for pre-contractual communication, or
• Art. 6(1)(a) GDPR – based on your consent, depending on the nature of interaction.

You may withdraw your consent or object to data processing at any time by emailing info@alpha-omega-lab.com.

No profiling or automated decision-making takes place. Chat content may be temporarily processed on servers operated by the chatbot provider or our hosting provider.

5. Third-Party Services

We use third-party providers to process data on our behalf:

• Google Analytics: Collects usage and interaction data to help us analyze traffic and improve the website. More info: Google Privacy Policy.
• Brevo (formerly Sendinblue): Handles form submissions and newsletter delivery. By submitting a form or subscribing, you consent to the transfer and processing of your data in accordance with Brevo’s Privacy Policy.
• Zapier: Notifies us about new contact form submissions using only the provided email address. No message content is accessed or stored.
• Complianz Cookie Consent: Manages your cookie preferences in compliance with GDPR, CCPA, and other privacy regulations.

6. Newsletter and Contact Forms

When you subscribe to our newsletter or use the contact form, the data you provide (e.g., name and email address) is processed via Brevo. Newsletter subscriptions use a double opt-in process. Your data is used only to deliver information or respond to your request.

Zapier is used to notify us of new form submissions using the submitted email address only. The message content is not automatically stored or processed.

You can unsubscribe from the newsletter at any time using the unsubscribe link in the email or by contacting info@alpha-omega-lab.com. Your data will then be deleted unless retention is required by law.

7. Data Protection

Your personal data is securely stored. Encrypted backups are regularly performed using UpdraftPlus and WP All-in-One Migration. These measures help protect your content and ensure fast recovery in the event of technical issues. We do not share your data with third parties unless you have given explicit consent or there is a legal obligation to do so.

8. Your Rights

You have the right to:

• Request access to the personal data we store about you,
• Request correction of inaccurate data,
• Request deletion or restriction of processing,
• Object to data processing or withdraw your consent,
• Lodge a complaint with a supervisory authority.

To exercise your rights or ask questions about data protection, contact us via info@alpha-omega-lab.com or use the contact form on this website.